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The Good, The Bad and The Funky By Yvette Jong
Yvette Jong, Craft House, Hong Kong and New York

My 2012 outlook on ‘glocalization’ in Asia

(The views and opinions expressed in this blog are strictly those of the author.)

I attended several hotel conferences and symposiums in 2011, and it looks like everyone is on their toes and paying attention. With a new hotel opening every day, competition is steep, and now we’re starting to hear international brands use words like “glocalization” to differentiate. But with strict brand standards, I’m curious to know how they can do this in a foreign market. Take, for example, the hotel brand that has every employee in every country greeting callers with an awkward, “bonjour.”

In 2012 and 2013, I predict the spawning of several locally developed brands that will successfully integrate global standards with true local hospitality. Besides, who can cater to the local market better than the locals themselves?

1/5/2012

 
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