With an aim toward supporting the company’s strategy of driving preference by providing distinctive brand experiences, Hyatt Hotels Corp. President and CEO Mark Hoplamazian on Tuesday announced organizational changes including the integration of the global operations structure, the formation of an integrated team to lead the company’s select-service business and the creation of a new global franchising strategy function.
Chuck Floyd has been named global president of operations, effective August 1. In this newly created role, Floyd will continue to lead and develop the company’s Global Operations Center (GOC), Hyatt’s shared operation services organization, and will assume responsibility for the operation of Hyatt’s hotels globally. The group presidents for each of Hyatt’s three regions will report to Floyd.
Floyd is a 33-year Hyatt veteran who has served in a wide variety of hotel and corporate positions. He has been group president, GOC, since 2012.
“The closer connection we are establishing now between the GOC and the regions will strengthen our ability to implement global processes and programs efficiently, while maintaining our ability to adapt quickly to local and regional market needs,” Hoplamazian said. “I expect to maintain a high degree of visibility and engagement with the regional teams as Chuck works to create better coordination and efficiency in areas where a common approach across the company is appropriate.”
Pete Sears has been appointed group president – Americas, effective September 1, and will report to Floyd. Sears will be responsible for the growth and operation of Hyatt’s portfolio in the United States, Latin America and the Caribbean. Over the course of a 27-year Hyatt career, Sears has held numerous positions and has been senior vice president, operations, for Asia Pacific since 2012.
Steve Haggerty’s role will expand to include responsibility for Hyatt’s franchising strategy and select-service business. Haggerty will serve as global head of capital strategy, franchising and select service, effective August 1.
Haggerty has been with Hyatt since 2007 and has been global head of real estate and capital strategy at Hyatt since 2012.
“We recognize franchising and select service as key areas of growth over the coming years, and I am confident that Steve’s experience and leadership will enhance our performance and success in these two areas,” Hoplamazian said.