The International School of Hospitality (TISOH), Les Clefs d’Or USA and the American Hotel & Lodging Educational Institute announced the creation of the Certified Hotel Concierge (CHCSM) credential, which is the result of their joint efforts to establish a global professional standard for hotel concierges.
The certification training takes into account trends shaping the profession, from the use of technology to growing demand for personalized service, expectations of global and cultural awareness and the need for diversity and multilingual talent. It also sets standards for ethics and risk management.
The certification will be offered worldwide online as well as in live seminar format that will be available in early fall.
“This is a hallmark moment for one of the most high-profile fields in the hospitality industry, and it’s intended to promote a standard for delivering the highest level of guest services,” TISOH Executive Director Timothy Lam said. “Despite a plethora of guides and manuals for aspiring and working concierge professionals, no current standards exist. Meanwhile, the hospitality industry itself is seeing the value of concierge services more than ever, with increasing demands for top-notch concierge services.”