Four Seasons Hotels & Resorts and Library Hotel Collection were the best-performing large and small luxury hotel brands in guest satisfaction, according to a report by ReviewPro.
The Barcelona-based hospitality reputation management company released its Top Luxury Hotel & Brand Report, which analyzed 2.7 million online guest reviews on 175 OTAs and review sites in 45 languages published during 2015, evaluating 2,690 properties from 159 luxury brands worldwide.
Using ReviewPro’s Global Review Index (GRI), which calculated overall satisfaction, service, value, cleanliness, rooms and location, Four Seasons scored a GRI of 93.2% and Library scored 96.1%.
Other results:
- Belmond Palacio Nazarenas and Spicers Peak Lodge were the best-performing individual luxury hotels, both with a GRI of 98.1%.
- Luxury hotels in China received 703,041 reviews, representing a dramatic increase of 46% year-over-year and taking them into first place ahead of American hotels, which saw a 13% decrease.
- TripAdvisor generated the most reviews, with 26%, followed closely by Booking.com with 25%. Ctrip overtook Facebook to become the third-largest review source.
- China had the most Top 100 rated luxury properties (23), followed by Maldives (11) and United Kingdom (6).
Read ReviewPro’s report (register to download).