The Wit Hotel Opens With NEC Touch-Screen Tech
-- Hotels, 6/25/2009 3:20:00 PM
NEC Unified Solutions Inc. announces that theWit Hotel, the recently opened downtown Chicago boutique hotel, is using NEC communications technology to deliver unprecedented access to luxury services and amenities for its guests.
“Technology is a cornerstone of theWit; every piece has to integrate in order to create a truly unique guest experience. NEC’s communications server and phones automate guest services, enabling our customers to enjoy the unparalleled comfort and amenities we provide while our employees can efficiently focus on high-touch services,” said Lou Carrier, chief brand officer for ECD Company / theWit Hotel. “When it comes to NEC, we feel like we have the best products on the market; what they helped us create speaks directly to our brand.”
“From the very beginning, the technology vision for theWit has been to provide guests with an experience that is second-to-none with features that are both convenient and easy to use,” said Darrin Pinkham, chief technology officer for ECD Company / theWit Hotel. “NEC has been an integral partner in helping us achieve a seamless converged and ubiquitous network for an impeccable guest experience.”
theWit, a Doubletree Hotel, opened its doors in May with 298 rooms, all dedicated to providing guests with deluxe accommodations through advanced technology. Guest rooms at theWit feature touch-screen access to a variety of services, such as valet notification, setting restaurant reservations, ordering wake-up calls, requesting towels from housekeeping, and looking up airline flight or weather information, all using easy-to-navigate applications from DOCOMO interTouch on NEC’s UNIVERGE DT750 IP phones. Guests with a sense of humor can request wake-up calls with a message recorded by a celebrity impressionist from the Second City Chicago. Celebrity voices include President Barack Obama, Chicago Mayor Richard Daley, Al Capone and Harry Caray. NEC’s UNIVERGE SV8500 enterprise-class communications server provides voice over IP (VoIP) service to both guests and hotel staff.
“Without a doubt, theWit Hotel is raising the bar in hospitality by leveraging NEC’s communication solutions to help facilitate excellent guest service and staff efficiency,” said Lou Van De Water, vice president and general manager for eastern regional sales, NEC. “theWit is a prime example of the UNIVERGE360 concept: by making guests and staff the central components of their technology decisions, they achieve outstanding results for their customers.”
Headquartered in Singapore, DOCOMO interTouch provides integrated hospitality applications and is a wholly owned subsidiary of NTT DOCOMO and a member of the UNIVERGE Solutions Partner Program, NEC’s worldwide program that gives technology providers the opportunity to fully integrate their products and applications with NEC’s UNIVERGE portfolio.
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