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Taking The Temperature

Hoteliers are finally facing some difficult trading conditions. What can you expect the rest of 2008?

-- Hotels, 6/1/2008

WORLDWIDE—The credit crisis in the United States has turned the deal pipeline from a gusher to a trickle; increased fuel costs and general inflation are starting to impact air and land travel; and the supply-demand quotient, which for several years has been very favorable for hotel performance around the world, might be in danger of losing its equilibrium. Is the hotel business potentially in a precarious state, especially when considering the economic environment in the United States—still the world’s largest economy and a major influence on the subsequent success of world economies? In the U.S., occupancy in the first quarter of 2008 was 57.8%, nearly 3% below the same period last year and the lowest for the quarter since 2004, according to Smith Travel Research (STR). At the same time, room demand dropped 1% while the number of available rooms rose almost 2%, according to STR. Even in markets as buoyant as Dubai there are now whispers and concerns about potential oversupply.

So what does the second half of 2008 have in store for the global hotel business? HOTELS interviewed industry leaders to get their insights—some on the record and more off the record, as they don’t want to be quoted as the bearer of any bad news. In general, there is still more optimism than not and the most recent economic data (mid-May) tends to show that the credit crisis and potential recession in the United States might not be as deep as some worried. How that impacts hotel performance, operational issues and development going forward is the subject of this article.

“There is no doubt we are in a downward cycle in the United States and Europe,” says Alex Kyriakidis, managing partner, Deloitte, London. “The difference this time is that consumer demand for travel is being aided by the emerging markets of India, China, Russia and the low-cost airlines, which continue to grow despite the price of fuel. There will be some pain, but it will not cripple the industry and I do not anticipate any significant layoffs as a result.”

Performance Remains Robust

Industry experts predict softness to continue in the U.S. market into next year, with modest impact on results. America is on sale and Europeans are coming to cities like New York, paying a lower rate—but at least the hotels are full, says one general manager in The Big Apple. In most markets, occupancy is expected to dip further, yet ADR increases—which have been a savior—are not expected to continually offset the slowdown. As a result, PKF Consulting’s Bob Eaton still projects 3% RevPAR growth for 2008.

Operators such as Kor Hotel Group, Los Angeles, benefit from operating in markets that draw international guests. “The purchasing power from overseas has helped greatly to offset an otherwise declining pattern of consumer spending within the U.S.,” says Luis Fernandes, executive vice president of operations. “We anticipate experiencing part of the overall decline, but at a lesser rate than our traditional competitors.”

Chip Conley, CEO of Joie de Vivre Hospitality, San Francisco, says his hotels are showing positive year-over-year RevPAR growth (2.3%), despite the slumping residential market throughout the state. He says some areas like San Francisco (where nearly half of Joie de Vivre’s hotels are located) are up by double-digit RevPAR growth and the second half of the year looks strong. He adds that southern California is softer but still is showing 2% to 5% growth for the second half of the year.

Other operators in the U.S. are reporting more sobering data. One hotelier in Washington, D.C., says the first half has been less than stellar with full year revenues expected to be 2.5% behind 2007. However, flow-throughs have been outstanding with serious attention being paid to scheduling and food costs.

Robert Habeeb, president of First Hospitality Group, Rosemont, Illinois, says hotel performance across the portfolio was weaker than expected in the first quarter. But he says advance bookings for the second half of the year look stronger. “Moving into third quarter we are seeing poor late pickup in most markets other than the Chicago CBD,” Habeeb says. “This causes concern as it might be a signal of weaker than expected leisure travel, which is traditionally strongest in the summer months, but often a late book.”

Moving to Europe and into the south of France, one hotelier says business is good—slightly below last year’s pace. However, he says, the second half of the year brings some uncertainties, with some months well below average in group business. Corporate business also is soft, so much will depend on individual travelers—when they make their summer bookings and for how long.

Gordon Campbell Gray says his London hotels continue to “hold up” and he expects business to continue to be “strong and stable.”

In Rome, Roberto Wirth of The Hassler says trading is off 5% into May, but he adjusted rates a bit and expects a better second half of the year.

Jean-Gabriel Peres, CEO of Mövenpick Hotels & Resorts, Glattbrugg, Switzerland, says with the exception of a few destinations (Prague), nearly all markets still show strong performance. “We are cautious and anticipate a softening of demand of corporate business in most of our business and city hotels from September onward,” he adds.

For Madrid-based NH Hoteles, performance is good, says COO Francisco Zinser. His hotels in the Benelux show RevPAR increases of 7%, Germany 10.67%, Latin America 14.49% and Austria, Switzerland, Hungary and Romania average 19.46%. “Expectations are actually quite positive,” Zinser adds.

In the booming GCC states of the Middle East, occupancy in some cities is running above 90%, according to Guy Wilkinson, a partner with Viability Management Consultants, Dubai. He says average rates in Dubai went up by 25% in some 5-star hotels last year and continue to shoot up.

In Africa, Christian Grage, vice president of operations for Mövenpick Hotels & Resorts, Cairo, says his hotels are performing well above last year’s levels, and he expects the trend to remain positive as the continent moves toward the World Cup in 2010.

The impact of any serious U.S. recession would take six months-plus to become seriously evident in Asia hotels, according to Kevin Murphy, managing director, Asiawide Hospitality Solutions, Hong Kong. “It is clear that those with major U.S. commercial account business are seeing first a softening in length of stay and now some moderate curtailment in numbers traveling from the U.S.,” Murphy says. In addition, MICE business from the U.S. is no longer a major source of such business prospects in Asia, as Europe and the Mideast are seen as growth markets in that segment.

So far, Asia regional hotel performance has not been affected by any macro-economic conditions, according to Robert Hecker of Horwath HTL, Singapore. “Certain markets are down on RevPAR due to oversupply and primarily on the occupancy side, such as Beijing and Shanghai in the build up to the Olympics, but others are recording record-high RevPARs (Hong Kong, Singapore, Saigon/Hanoi),” he says. “We expect the second half to remain relatively strong, other than the further supply impacts in China.”

Giovanni Angelini, president and CEO of Shangri-La Hotels & Resorts, Hong Kong, says, “Due to our strength here, our yields year-on-year have grown by around 10%, and this is also expected for year-end.”

China has become an interesting story due to the pending Olympic Games. “The government over-control is adversely affecting visitor interest,” says Christopher Bachran, Bachran & Associates, Shanghai. He says visas are harder to get, and while this does not affect the Olympic enthusiast, it does impact others wanting to travel for non-Olympic reasons—primarily in the business sector.

Bachran adds that high prices are off-putting for inbound operators, and he believes tour travel and conference business outside of Beijing will drop. “With the higher ground prices, many companies and tour groups will wait until post-Olympics or look at alternate destinations,” he says.

Direct comments to: jweinstein@reedbusiness.com

 

Controlling Costs

Hoteliers are paying closer attention to costs, especially due to significant inflation in food and fuel costs. However, since most hotels are driving rate, few report layoffs. At the same time, all nonessential costs are getting much closer scrutiny.

Mövenpick’s Peres says higher fuel and food costs clearly impact margins—in some cases 3% to 5% of revenues—and he expects this trend to carry on and possibly even intensify for the foreseeable future. He adds that the costs cannot be immediately passed on to guests.

One New York City hotelier reports food prices have risen significantly and that has prompted a marginal increase in the price of the buffet breakfast. Price sensitivity for banquets precludes any increase there, he says.

The Hassler’s Wirth says his food costs are up about 12%. He reduced menu prices and says sales at his two restaurants have almost doubled.

Other hoteliers are taking a more aggressive stance on F&B pricing to make up for the huge increases in food costs. Look for more reliance on locally sourced supplies and less on imported luxury goods. “Restaurants [in Dubai] have not passed on the costs [30% increase in some cases], but are having to do so now,” says Viability’s Wilkinson. “So the walk-in customers, who are such mainstays of demand in the GCC, are shocked.”

Zinser reports that in some European cities raw materials like eggs or dairy products have risen 30% versus last year. “We need to re-engineer our operations to lessen the impacts of this,” he says.

Campbell Gray says his buyers and chefs have to be more prudent than ever and show creativity when selecting new and, in some cases, lesser known and thus less expensive items.

Between concerns about future bookings and increased costs, some hoteliers are implementing contingency plans. “We were early in implementing the first of three leveled contingency plans in August and continue to implement plans taking it increasingly deeper into the operations with the resultant industry-leading margin numbers—exceptional given our almost 50-50 mix of rooms to non-rooms income,” says Laurence Geller, Strategic Hotels & Resorts, Chicago.

Joie de Vivre has launched “Operation Recession-Proof,” at all 40 hotels and shared with all owners. “That gives guidance for managers based upon what level of revenue decline they are seeing,” Conley says. “Only in the most dire of circumstances are we considering any layoffs. So far, none have occurred.”

Other hotels do report layoffs, with new hires deferred and some departments put on a four-day work week. Staff working on a productivity basis have been cautiously monitored. Sometimes, one hotelier says, a crisis is an opportunity to realign everyone on profit goals.

Death Of Deals

On the investment side of the business, refinancing opportunities are hard to find, and development is “reviewed with wariness due to an absence of clarity regarding availability of debt,” says Michael Shindler, Four Corners Advisors, Chicago.

At the same time, capital expenditure plans do not appear to be getting cancelled. “Liquidity is key, and given our planning view, we are deferring certain projects until we see the markets recovering and we are able to bring projects into commission relatively in line with improving markets,” says Geller, of Strategic Hotels & Resorts.

“We have either aborted or put on hold 90% of our pipeline due to an absolute lack of debt capital,” says Homi Vazifdar, managing director of Canyon Equity LLC, Larkspur, California. “Small companies like ours, even with our very conservative loan-to-value and loan-to-cost discipline, are paying a huge price for the irresponsible lending and borrowing of the past six or seven years. We are now in a capital preservation mode and look at opportunistic deals around the world.”

Shindler sees the smart developers, who either have land or access to land for development, taking pre-development steps and making inquiries regarding branding, all in anticipation of moving their projects forward when the credit markets regain transparency.

“We are fortunate in that we have had no impact in our development pipeline, other than a lot more scrutiny,” says First Hospitality’s Habeeb. ”I do not think that is the case across the board. I hear the loud and clear drumbeat that the markets are drying up faster than an Arizona rain puddle. We will still open a new hotel every three months for the next two-plus years.”

The Kor Group’s Fernandes says the credit crunch has helped weed out many of the marginal projects and less experienced developers, allowing for a more focused approach to markets, programming and qualified developer sponsorship. “Given the changing real estate marketplace, new projects are being underwritten with less dependency on residential components, allowing for a more pure hotel operating model,” he adds.

In the Gulf, Viability’s Wilkinson reports surging construction costs are having a huge impact on return-on-investment figures. “Some developers report they are adding 40% contingency in development cost budgets, meaning that any project delays can be disastrous, and throw some projects into question altogether in terms of financial viability,” he says. “This is partly, in my view, the reason that so many hospitality projects in the Gulf are now mixed-use.”

Asiawide’s Murphy reports development projects are now more seriously looked at by lenders. “Good projects with seriously researched prospects and superior facilities planned will still get consideration,” he says. “Generally in Asia we have never seen 90+% financing like some of the U.S. examples of recent years, so only those unlikely successes will not be considered in this next year.”

Shangri-La’s Angelini adds, “Development within Asia Pacific (our strength) continues as originally planned and is not affected by the credit crunch.”

Murphy notes that some U.S.-based players with recent Asia investment profiles appear to have curtailed some of their plans for further growth in the medium term. He believes it is more likely tied to head office direction rather than immediate concerns over the possible growth projects in Asia they envisaged for 2008 and 2009.

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