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Franchising Stays Strong In Tough Times

Today’s franchisees tend to be experienced developers; proven brands attract additional business.

By Derek Gale, Senior Editor -- Hotels, 8/1/2008

Starwood Hotels & Resorts’ new upscale extended-stay brand, element, debuted last month in Lexington, Massachusetts. Developers seem to like the niche
While the credit crunch in the United States has hurt the overall deal pipeline, the country’s local banks generally have not been affected, meaning one-off franchise deals for economy to mid-scale hotels, and even a number of multi-property franchise deals involving experienced developers with good track records, continue to get done.

Says Choice Hotels International’s David Pepper, senior vice president of franchise development and emerging business, “We’re still 15% ahead of last year in new construction projects. The slowing hasn’t completely filtered down to mid-scale projects yet.”

And thanks to much of the franchise business coming from conversion, “we really don’t see the debt markets impacting us,” adds Tony Berger, COO, Wyndham Hotel Group.

At the same time, “from a franchisee’s perspective, no doubt the industry is experiencing a pinch, which makes it all the more important for the franchisee to make sure he/she is buying into a brand that is going to deliver value,” Berger says.

“In times of slowing demand, people who took chances on new brands and hotels looking for occupancy turn to bigger players with reservation systems and marketing programs,” Pepper says. “So we’re seeing a lot of conversions.”

Accor North America’s Motel 6 (above) has a new prototype but still doesn’t offer anything guests don’t need. The brand plans to grow into markets like California. The new-build Wingate brand (below), meanwhile, now affiliated with Wyndham, is targeting faster growth in center city areas and on the U.S. West Coast, as well as in Canada.

Meanwhile, such companies also are looking to grow through continued brand acquisition.

“The bigger guys keep getting bigger with Wyndham acquiring US Franchise Systems,” notes Roger Bloss, CEO of California-based Vantage Hospitality Group. “I think we will continue to see the larger companies and publicly held companies grow—they have to grow for shareholder value, so I see that as a continuing trend and a way of minimizing the competition.”

Berger says he’ll leave it to Wyndham’s chairman to talk about further acquisitions, but “we’re always looking at where there is space in our portfolio, where we need to expand, and whether to do that with existing brands and line extensions or acquisitions.”

Pepper, meanwhile, is not so coy. “We are definitely looking for brands,” he says, “but they have to fit within our portfolio. We don’t want brands that will overlap with existing brands—we want them to be additive, so we are looking for an upscale, full-service brand and an upscale extended-stay brand.”

As for other trends in franchising, they include a high-level of developer and consumer interest in upscale select-service lifestyle products, and—as evidenced by Choice’s search and the activity with its Mainstay and Suburban brands (three new master development agreements in the Midwest, on the West Coast and in Canada)—extended-stay products.

“Occupancy levels of the upscale select-service segment… well, it is becoming the mid-scale-without-F&B segment of the ’90s,” Pepper says. “We’re starting to see a real proliferation of that type of product between us (with Cambria Suites) and the other brands launched because it is fitting the need of what guests are looking for today.”

Meanwhile, most developers of the new-build Cambria product started with lower-end Choice products, have made money with those, and now are looking to move upscale.

Another trend is the rolling out of new “value-engineered” and/or flexible prototypes for the various brands, partially because of rising land and construction costs, and partially because franchisees are more than ever focused on ROI and are demanding that all spaces be income producing.

“We are involved in that pretty extensively across a number of brands,” Berger says. “Eventually, we will get to almost all of them.”

Hot Markets In The United States

Wyndham’s brands are seeing new construction deals mostly concentrated in the Southeast and Southwest, and Choice’s Pepper says Texas has been notably strong for the last couple of years.

The West is another region that is under-developed in certain segments, as demonstrated by Accor North America looking to bring franchisees into the California market. “We are taking risks jointly with them,” says Accor NA CEO Olivier Poirot, noting that the company is getting back into corporate development and purchasing land for new properties after a 10-year hiatus.

Also strong in the United States has been major market activity, including in New York City, where multiple Cambria and Comfort Inn projects are under way, as are Wyndham Garden Inn projects.

And not to be excluded is suburban corporate park growth—the target of other players like NYLO, which recently launched a franchising program, and Starwood’s new aloft and element brands—especially for extended-stay products, as long stays are common in these areas.

The Northeast and Midwest, meanwhile, are slow. Using the Midwest as an example, “you’re almost following the economy of those regions in what’s getting done,” Bloss notes.

The Canada Story

Companies like White Lodging and CSM Lodging continue to roll out Marriott’s Residence Inn product, which has a next-generation design package, including stainless steel appliances and granite countertops in kitchens.
Canada has been a success story for companies like Choice, Wyndham and IHG, with Western Canada especially attractive right now thanks to the oil and gas drilling market. “Crews are going to need places to stay, so there is demand for hotel capacity,” Berger says. “Canada continues to be a growth opportunity.”

Berger mentions new-build Ramada projects in particular as a good fit in Canada, as well as Wyndham’s Super 8 brand. And Bill Hall, senior vice president for the Wingate by Wyndham brand, adds, “Wherever there are centers of commerce or business where Wingates fit well, our guys will be out there trying to sell deals. We see Canada as a good, strong opportunity to grow.”

Meanwhile, Pepper notes that Choice recently executed a master development agreement with a developer who wants to build 25 Mainstay and Suburban extended-stay products in Canada, where the company is “seeing some tremendous growth.”

And IHG announced recently that the Holiday Inn family of brands has the largest pipeline of all mid-scale brands in Canada, with more than 50 hotels (most are Holiday Inn Express projects).

“As one of only two countries to currently have hotels open across all seven IHG brands, we consider Canada to have tremendous potential for growth, especially with our Holiday Inn brands,” says Gopal Rao, IHG’s regional vice president of sales and marketing for Canada.

Accor North America is likewise looking to grow its Motel 6 and Studio 6 brands in Canada through a master franchise agreement with the Toronto-based Realstar Group.

The International Landscape

International franchising is a growing and fertile opportunity that has not been as prevalent in the past. With demand for branded hotels in international markets, difficulty acquiring land in Europe and Asia and changing attitudes toward the franchising model outside North America, companies are increasing their franchising focus in these markets, where there is great opportunity for both conversion product and unit growth.

IHG CEO Andy Cosslett and his team are aggressively expanding the company's Staybridge Suites brand in Europe, including new projects in the UK and Russia.
“For us, growth internationally is one of three strategic pillars,” Berger says.

The same is true for Hilton Hotels Corp., a company focusing much of its efforts on rapidly expanding its established U.S. brands—like Doubletree, Hampton and Hilton Garden Inn—internationally.

For example, a Hilton franchise agreement with Shiva Hotels in the UK calls for a Hampton by Hilton in Leeds Eastgate and a Hampton by Hilton in Derby. Another franchise agreement with an experienced developer of other brands calls for an additional 25 Hampton by Hiltons in the UK market. And an agreement with ZAO Russkaya Kompaniya Razvitiya lays the groundwork for the introduction of theDoubletree by Hilton product in Russia.

Hilton’s focus for the Doubletree product is conversion throughout Europe. “We see real opportunity to work with owners of existing hotels across Europe to bring them into theHilton family, and Doubletree is the major vehicle for that,” says Patrick Fitzgibbon, senior vice president of development, Europe and Africa.

“As much as 20% of the new stock we’re adding could be existing stock that’s converted,” he says. “There also may be some conversions for [the] Hilton [brand].”

Like Hilton and most other big hotel companies, IHG is hard at work in Russia, signing a franchise agreement with Light Road LLC for a Staybridge Suites hotel expected to open in St. Petersburg in early 2009.

And Choice is active and looking to grow throughout Europe moving forward as well, especially now that the company has re-assumed control there from a master franchisor.

“We’re pretty aggressive and we think we’ll be able to grow our brands much faster [in Europe] than they grew over the last couple of years,” Pepper says.

European regional brands also are ramping up franchising efforts, with Stockholm-based Scandic paving the way for franchising in the Nordic region and Golden Tulip Hospitality in February adding 27 properties in Germany via franchise agreements.

As for Asia, although franchise fees can be greater than management fees in many instances, franchising is becoming more viable in the region, especially in China, where “we’ve got north of 50 Super 8s open,” Berger notes. “China and India are the two markets with the most potential for us,” he says.

“Just in the last year or so we’ve signed two development partnerships—one on Ramada, one on Super 8—we don’t have the numbers in terms of properties up and open yet, but our partners in India have done a lot of building and are well entrenched in the market, so we expect to evolve quickly into numbers open and operating,” Berger says.

“And it is not uncommon for us to have interest from franchisees here in the U.S. who want to build something in India,” he adds.

Pepper seconds Berger’s optimism about India, noting that the country “has been a big provider of new projects for us.”

Company Hotels Franchised Hotels
Wyndham Hotel Group 6,544 6,544
Choice Hotels International 5,570 5,570
IHG (InterContinental Hotels Group) 3,392 3,949
Hilton Hotels Corp. 2,463 3,000
Marriott International 1,922 2,999
Accor 1,089 3,871
Carlson Hotels Worldwide 929 969
Vantage Hospitality Group 798 798
Hyatt Hotels & Resorts 417 721
Starwood Hotels & Resorts Worldwide 408 897
Source: HOTELS Giants Survey 2008

Direct comments to: derek.gale@reedbusiness.com

 

Brands with new prototypes:

  • Americas Best Value Inn
  • Crowne Plaza
  • Four Points by Sheraton
  • Microtel
  • Red Roof Inn
  • Wyndham

Brands in development of new prototypes:

  • Baymont
  • Comfort Suites
  • Days Inn
  • Motel 6
  • Super 8
  • Wingate by Wyndham

Building & Maintaining Loyalty

At its core, franchising is all about relationships, expectations and results. Establishing and maintaining positive relationships and communication between franchisor and franchisees, along with delivering operating results, is perhaps the key to being successful with franchising. So how do experienced franchisors do it?

Tony Berger, COO, Wyndham Hotel Group:

“It starts with attitude… We make sure that within the organization the folks dealing with franchisees always keep in the back of their mind that it is a dialogue with a customer—it is never a one-way monologue.

“And the first thing is to maintain an open dialogue. We have to always convey to franchisees that whatever the issue may be, or the concern or question, we have to maintain an open dialogue. Sometimes an issue or question may come up, and someone assumes they know the answer so they don’t actually pick up the phone.

“We also must have the right processes in place to communicate. That is why we have brand portals—one repository of information. It is easy to find things and people know where to go. We have to constantly communicate to owners the points of contact for the brand should questions arise. Because even though we have all sorts of policies and procedures, there are always unique circumstances.

“So it is both process and attitude, and we are always working on it. It is that balance of leveraging the benefits of scale (such as one loyalty program), which we have given our size, with preserving that connection with the customer. That is the ongoing effort. That is why we have individual brand teams and brand leaders. It allows for continued intimacy with customers.

David Pepper, senior vice president, franchise development and emerging business, Choice Hotels International:

“Choice is solely focused on our franchisees’ profitability. We are strictly a franchise company—we earn everything through them, so we must ensure that they are profitable and happy for us to grow. To do that, we must have a complete, constant, two-way open dialogue with our franchisees. We meet with our owners’ council regularly, and before we roll out any program or upgrade, it is tested to ensure return on investment. Again, that is being singularly focused on our franchisees’ profitability.”

Dean Savas, senior vice president of franchise, Accor North America:

“Accor North America fundamentally believes that connecting with our franchisees is the key to a franchisor’s healthy growth and development.”

Editor’s note: Accor NA received high marks on a progress report recently released by the Asian American Hotel Owners Association on fair franchising.

Joe Wheeling, CEO, Red Roof Inn:

“We share ideas both ways with franchisees via systemwide conference calls. We also have a franchise advisory council and we encourage interaction of company-owned hotels with franchise operators. We want to create a relationship based on business fundamentals. We give the franchisees access to help them, and in turn they help us.”

Roger Bloss, CEO, Vantage Hospitality Group:

“We have regionalized offices—27 of them, and our ratio of support system personnel to properties is very low. We know these owners from the day they join us. Our members have a very clear voice in the direction we go. They are able to speak their [minds] in an open forum at our annual meeting. Everything we do, every initiative, including our fee structure, our members vote on. We offer the freedom for them to make their own choices—something we feel keeps both parties following the same road.”

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