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Good Definition Of Boutique
April 9, 2008
While attending industry conferences over the past, say, five years, there is always an argument about how to define a true “boutique hotel.” It seemed that anything that did not fit into the chain “box” template was being called “boutique.” If it had any edge or style, it was a boutique hotel. Of course, I always scoffed under my breath, as I think the true, modern day definition of a boutique hotel has to be associated with the likes of Bill Kimpton, who created a handful of unique, stylish hotels in California with a great food and beverage component. And then there were the true little independents around the world that were one-of-a-kind, small and very entrepreneurial in spirit.
Today the term “lifestyle hotel” appears to be the catch-all phrase that lumps together everything from W hotels and products like the new Kimpton’s Palomar brand (founder Bill Kimpton died in 2001 and the company has become much larger and branded), to Marriott’s new Edition and independents like the chic Firmdale hotels in the UK.
Well, the debate constantly rages on and hotels are constantly being inappropriately categorized as boutiques. So, what is a true boutique hotel?
Well, this week I read a report created by i-escape.com that does a great job of defining a true boutique hotel. The criteria are simple:
1. Small. Around 50 to 100 rooms (but not too small that is more like a bed and breakfast).
2. Personalized. You have to be treated as an individual and your room will not look like everyone elses.
3. Stylish. Bespoke artwork and classic details; not cliché, please.
4. Contemporary. Classic is good when it comes to furnishings but you do need modern amenities such as WiFi access.
5. Independently owned. I think this could be the most important attribute of all. A true boutique should look and feel as if it were run by an entrepreneur. I know chains can run with entrepreneurial spirit but it will still act like a chain and adhere to brand standards. That is not a boutique in my book. I-escape.com gives a pass to small chains with maybe 20 hotels, but I am not so sure about that. Once you extend even beyond 10 hotels the dynamic changes.
So, there you have it. Lifestyle hotels are one thing and chains can use that term all they want as their designs evolve to meet the needs of 21st century travelers. That is all well and good. But please, if you want to use the term boutique, consider the criteria above.
Posted by Jeff Weinstein on April 9, 2008 | Comments (7)
In response to: Good Definition Of Boutique
Happy Hotelier commented:
This is a subject that I have been carrying around and toying with since I (then an outsider with a completely different background) opened my own small 3 suites hotel...B@B if you say so... There is a class of luxury B@B 's emerging that can compete with the top of the 5* hotels. I am inclined to call those the Real Boutique Hotels. Or would you have a better name?
In response to: Good Definition Of Boutique
International Bell Boy commented:
There cannot be just one definition of boutique. It is like the concept of luxury - constantly evolving. The best we can hope for is to follow brands like Small Luxury Hotels www.slh.com (beating Ritz C and Four Seasons in independent surveys!) or Design Hotels www.designhotels.com - these are the brands that are finding and representing the finest of independent "boutique" on the globe. In fact, if you take this one step further, "boutique" is actually a red herring. It was originally used for smaller independent hotels to differentiate themselves from the chain hotels: The real argument should be what defines a luxury hotel?
In response to: Good Definition Of Boutique
Rebecca Goldberg, Boutique Design commented:
Interesting comments. I find the above definition to be to accurate but too narrow. There are some hotels that are small, unique hotels but have over 300 rooms and I would still consider them boutique. To me, boutique means an intimate, one-of-a-kind design that caters to a more fashion-focused demographic. One element that was missed here, that I also believe is important, is community. A boutique hotel should reflect the city it's in, and give the guest the sense of the city's character. Isn't that the point of travel anyway--to feel like you're somewhere new? Perhaps this is why the lines are so blurred. The 'boutique touch' is something that every hotel should strive to have really. The bottom-line is that boutique is more about guest experience and less about fitting into a box, or a rigid definition.
In response to: Good Definition Of Boutique
Bjorn DeNiese commented:
Though to a certain extent I would agree with the i-escape and jeffs points to consider when branding a hotel 'boutique', Rebecca's last point does make sense since a true boutique hotel SHOULD reflect the city/town/village. Im also not so sure about any hotel having less than 50 rooms being considered as B&Bs... The Luxury factor has alot to do with the term Boutique. At the same time I think you should have atleast 10 rooms to call it a hotel and not an inn.
In response to: Good Definition Of Boutique
milena.findeis@hoteljosef.com commented:
I fully agree with Jeff Weinstein. www.hoteljosef.com and www.maximilianhotel.com both, Prague, designed by Czech designer Eva Jiricna will become members of i-escape.
In response to: Good Definition Of Boutique
DD commented:
I find this attempt to define Boutique Hotels rather amusing and somewhat ridiculous. It will certainly help i-escape's business model, but hardly makes sense. Looking at traditional boutique's, as in shops, there is hardly any true element that would allow us to give them a collective definition other than possibly being small. But design and style, ownership, service are all elements that have uncountable facettes and aspects. All of which are correct in their own right, even if duplicated in various forms. Who can even dare to judge on what is stylish apart from the end consumer. Why would global operators not be able to operate boutique shops or hotels? If not independantly owned, does that exclude unique design and personalised service. Strange assumptions in my view, especially in a world that embraces change, innovation, fun, interactivity, authenticity and so many other elements that might be much more important than any of the included criteria.
In response to: Good Definition Of Boutique
EK commented:
However, the inventor of a boutique hotel does not seem to care about it anymore. Is it really necessary to define it?


