Admiring Joe Goverman
Joe Goverman retired on June 9 as a bellman after 60 years at what is now known as the Capital Hilton in Washington, D.C. He was the longest serving team member Hilton ever had. That statement says it all.
People like Joe are the heart and soul of the hotel industry—the face of the business. Joe and all the others like him who truly touch guests are the people I admire and respect the most for their unending commitment to service and what I believe is their acknowledgment that taking care of people is so valuably important to leading a fulfilling life.
To me, being of service as Joe has been for 60 years and meeting heros like Frank Sinatra and boxer Rocky Marciano is so incredibly noble. While I never met or talked to Joe, I have to believe he loved his job just for that reason.
Congratulations, Joe. Enjoy your retirement and let me know if I can ever carry your bags. It would be my pleasure.
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