• New Luxury CRM Association Includes Ritz-Carlton

  PRESS RELEASE, March 19, 2010
  The New York City-based Luxury Institute announces the launch of the Luxury Customer Relationship Management Association, a network of luxury CRM practitioners dedicated to building customer-centric luxury enterprises.  More

• Sengol Named CEO Of Meritus Hotels & Resorts

  PRESS RELEASE, March 17, 2010
  Barely a month into being appointed COO of Meritus Hotels & Resorts, Michael Sengol takes the helm as CEO of the Singapore-based management company owned by Overseas Union Enterprise.  More

• Accor NA CEO Poirot Co-Authors 'Updating Your Company's Strategy' Book

  PRESS RELEASE, March 15, 2010
  Olivier Poirot, CEO of Accor North America, Motel 6 and Studio 6, has been recognized as a leader in the hotel industry by being selected as an author in the recently released book, "Updating Your Company's Strategy," published by Aspatore Books, a Thomson Reuters business.  More

• Hard Rock Hotel Vegas President Found Dead

  March 10, 2010
  The president and chief operating officer of Hard Rock Hotel and Casino Las Vegas, Randy Kwasniewski, was found dead in his home on Tuesday.  More

• Christie + Co Secures Travelodge For Stansted Manor HOtel

  Mary Lenart, March 8, 2010
  PRESS RELEASE — Acting on behalf of Compass Hotels Limited, Christie + Co has negotiated a management lease to Travelodge on the Best Western Stansted Manor Hotel in Essex.  More

• 'Cultural Evolution' For Success In Today's Hotel Environment

  Contributed by Nanci Sherman, Chief Experience Officer, Glenn Hotel Atlanta, March 8, 2010
  Picture your hotel at its most vital—rich culture, raging enthusiasm, where every associate thinks like an owner transforming what's possible in guest loyalty and market position.  More

• When There's Trouble in Paradise... What Are You Liable For?

  John Elliott Leighton, Leighton Law, P.A.,, March 8, 2010
  The average settlement in a rape security case in the U.S. is US$600,000, and the average verdict in the same type of case is US$1.75 million. The average verdict in an assault in a hotel or motel is US$254,850, with 25% totaling $1 million or more. When there's trouble in paradise, what are you liable for?  More

• Fiskers To Step Down As Scandic CEO

  PRESS RELEASE, March 8, 2010
  Frank Fiskers, who has been CEO at Scandic since 2007, will leave his position after the summer. The recruitment of a new CEO is expected to be finalized during the coming months and Fiskers will join the board of directors.  More

• Centara Hotels In Management Takeover Of Astudo Hotels

  PRESS RELEASE, March 5, 2010
  Centara Hotels and Resorts has acquired the management of Astudo Hotels and Resorts, effective April 1. Astudo operates seven resorts in Thailand, with a five more hotels in the pipeline in Thailand and the Philippines.  More

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