The Do's and Dont's of Uniform Purchasing

Cintas -- HOTELS Magazine, 1/1/2008

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When it comes to uniforms, you may  not be the expert, but you do know that you want a uniform program that is liked by your employees and make a great impression on your guests.  By following this quick list of Do’s and Don’ts of uniform purchasing, you will be well on your way to a successful uniform program!

Do utilize your resources and work with a professional.  They are current on uniform trends and know all of the specifics on how to best manage a uniform program.  Take advantage of their expertise—you have a business to run and are not required to know everything when it comes to uniforms for your staff.

Don’t buy solely based on price.  Don’t disregard it, either.  Look at all aspects of the uniform before you invest.  Does it meet all of the needs of the job?  Will the program last you for two to three years?  What is the fabrication, can it be home laundered or does it have to be dry cleaned.  Price is an important part of your decision, but if you buy because it is the cheapest, you may find yourself making another purchase in six months.

Do determine the benefits a uniform program will bring to your employees and communicate this to your team.  A new uniform program is a big investment, and you should expect to see the rewards.  Make sure your employees understand that a uniform will save them money over time—less professional attire for them to invest in, the cost of maintaining the uniform, etc.  Also, get feedback from your guests on the new uniforms.  Your staff will gain confidence if they hear that they look good. 

Do create a uniform policy and enforce it.  The best in the business have strict dress codes and it is because of this that their staff looks their best.  Include uniform guidelines as well as grooming rules, recommended footwear, and jewelry restrictions.  When interviewing new employees, it is a good idea to get their consent on your uniform policy.  Make it an annual practice to review and communicate the policy to your staff so that it is not forgotten.

Don’t purchase uniforms without a plan to manage the program.  Will the hotel be responsible for storing and cleaning the uniforms at the end of each shift?  Will the employee be taking the uniforms home and washing them?  By having a plan in place you can set expectations for yourself and your employees.  Consult an expert on the best way for your program to work.  Their advice will be based on the fabrication, job function, and par level (# of uniforms per employee) of the uniform. 

Do maintain your uniform program.  Over time, even the best uniform can become a little stale.  Freshen up your look with a new scarf or tie, a new apron for your room attendants, or even adding winter gloves for your door staff.  By adding accessories to an existing uniform, it can give it a new, updated look.  Your employees will appreciate it, and it goes a long way without stretching your budget.