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HOTELS' Daily News Service
HOTEL's Daily News Service - an information service of  HOTELS magazine
August 18, 2008

Today's Headlines:

Vegas Plaza Project Delayed Until 2009 Or Later
Plans to build the Las Vegas version of New York's Plaza Hotel have been postponed.
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Carlson Set To Announce More Radisson Updates
Carlson Cos. has taken some modest steps to rejuvenate its Radisson Hotels brand. But Carlson executives say much larger upgrades are in the works.
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Spain Tourism Again Hit By Terrorism
Two bombs exploded Sunday on the south coast of Spain, and police located a third, in the latest apparent terrorist attack on the country's popular tourist region.
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Langham To Launch Phuket Resort
A management contract has been signed by Langham Hotels International for an all-villa boutique resort in Thailand. The resort is to be the first branded boutique hotel at Kalim Bay, Phuket.
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Westin Tie-Up With United Debuts
Starting this month, all first and business class customers who fly United's p.s. service will experience a new level of comfort with the Westin Heavenly Bed products and signature amenities.
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Starwood Expects Success For W In China
Starwood Hotels & Resorts Worldwide Inc. opens its first W Hotel in Hong Kong next month against a troubled backdrop for the global tourism industry.
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Sales Blog: Don't Forget The Message
Sales and marketing blogger Bart Berkey writes: "Salespeople are sometimes so focused on 'performing' and showing knowledge that the needs of the customer are totally ignored."
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F&B Blog: Customize More Than Just Design
F&B blogger Bob Puccini writes: "Managers need to empower service staff to make snap decisions and judgments to please a guest. Hospitality by definition is about customized experiences to make guests feel special, this cannot be programmed."
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HOTELS' Daily News Service is edited by Jeff Weinstein +1 630 288 8260.

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