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Rich Insights By Richard Hatter
Richard Hatter, general manager, Hotel Icon, Hong Kong

How our hotel is tackling coronavirus concerns

(The views and opinions expressed in this blog are strictly those of the author.)

Health and wellbeing of guests and staff are the top priority of Hotel Icon. Embracing our service culture with a deep sense of care and commitment for the individuality of guests, extra measures have been implemented at our hotel to ensure the health and safety of all individuals. 

Thermal scanner at hotel entrance: In view of the coronavirus outbreak, since January 31, all staff members and newly arrived guests are requested to measure their body temperature upon check-in via a thermal scanner placed near the entrance. The thermo-vision researcher camera is an accurate and intelligent infrared vision system used worldwide in a variety of industries – enabling the detection of real-time subtle temperature variations. This is an ideal choice for our hotel to ensure accurate non-contact temperature measurements get carried out smoothly and effectively. The device is set to activate a warning lamp to alert our concierge staff during unmanned periods, as an extra precautionary step.

A scanner in the hotel lobby; all staff on duty are required to wear surgical masks.

New standards on hygienic practices: New hygienic practices have been introduced and some reinforced to protect guests and employees from a possible virus infection, including but not limited to the following:

  • All front of house staff should wear surgical masks during their duties.
  • Staffs and guests are encouraged to apply alcohol-based disinfectant hand rub dispensers installed at all three restaurants and in the hotel’s public areas.
  • Plastic films are installed onto all lift panels and sanitized every hour by housekeeping staff.
  • Travel records of the previous 14 days are obtained from each check-in guest for our records. The manager on duty shall refer all sick guests or suspicious cases to proceed to the hospital or the nearest clinic for a medical check-up before checking in to the hotel.
  • The main entrance and carpets at the hotel’s lobby are sprayed with qualified disinfectant every hour.

Safeguarding the dining experience: For our three F&B outlets, different measures have been implemented to ensure food hygiene and safety:

  • None of our food or beverage is sourced from Hubei province or Wuhan city, where the coronavirus is believed to originate from.
  • All chefs are required to wash and sanitize their hands frequently (every hour).
  • Chefs are required to wear surgical masks at all times and wear gloves when handling food items.
  • All buffet or semi-buffet foods are served in smaller portions and replaced or replenished approximately every 30 minutes to avoid contamination.
  • All tableware including salt and pepper shakers, toothpick holders, sugar containers, tent card holders, menus and bill folders are cleaned and sanitized on a daily basis.
  • All crockery and utensils used at the buffet counters, including tongs, spoons and underliner are changed and sanitized every 30 minutes.
  • Disinfecting wet wipes are given out to replace normal wet wipes at all restaurants and function areas.
  • Dining tables and chairs are sanitized with designated disinfectant before serving new guests.

As the health and wellbeing of everyone at our hotel takes center stage at Hotel Icon, our team is well-prepared and dedicated to uphold the cleanliness of our hotel. We look forward to welcoming guests to the hotel and vibrant Hong Kong in the near future.

All guests are required to undergo a thermal scan before checking in.

2/18/2020

 
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