Hilton announced it will collaborate with RB, maker of Lysol and Dettol, and consult with Mayo Clinic to develop new cleanliness processes and training.
The “Hilton CleanStay” system will incorporates RB’s approach to cleaning practices and product offerings. Experts from Mayo Clinic’s Infection Prevention and Control team will advise and assist in enhancing the company’s cleaning and disinfection protocols.
The goal of Hilton CleanStay is to provide guests with assurance and peace of mind when they stay at any of Hilton’s more than 6,100 properties representing 18 brands.
While details for the program are still in development and expected to be announced soon, hotel brand standards under consideration include:
• Add an extra measure of assurance by placing a room seal on doors to indicate to guests that their room has not been accessed since being thoroughly cleaned
• Extra disinfection of the most frequently touched guests room areas – light switches, door handles, TV remotes, thermostats and more
• Remove pen, paper and guest directory; supplement with digital or available upon request
• Improved guidelines for disinfecting the hotel fitness center, possibly closing for cleaning multiple times daily and limiting the number of guests allowed in at one time
• Increase the frequency of cleaning public areas
• Provide stations at primary entrances and key high traffic areas, for instance, a station to allow guests to wipe the elevator button before pressing
• Hilton’s digital key technology for guests who desire to have a contactless arrival experience will allow guests to check in, choose their room, access their room with a digital key and check out using their mobile devices through the Hilton Honors mobile app at participating hotels
• Hilton is exploring the addition of new technologies, like electrostatic sprayers – which use an electrostatically charged disinfecting mist – and ultraviolet light to sanitize surfaces and objects