Did COVID-19 trigger a sea change in how hotels operate, or did it simply push inevitable – but necessary – changes to the fore, after nearly a decade of near-continuous growth? Whether you believe things will return to a more familiar normal or to a new, as-yet-undefined mode, HOTELS top five stories for the month of May show that everyone is thinking about how to operate differently, at least for the time being.
Re-evaluating F&B offerings, raising the bar on hygiene, rethinking how to maximize profits on meeting space, perhaps most important, how to lead effectively and inspirationally through a devastating crisis – those were all top of mind for our readers.
Here’s the top five:
1. Everything is on the table as hoteliers re-evaluate F&B
2. From high-touch to no-touch: The new hygiene paradigm
3. What recovery could look like for big-box hotels
4. Key leadership takeaways from the crisis
5. Top leaders share lessons of survival