Stefan Leser is skeptical that the hotel industry is going to emerge stronger from the ravages of COVID-19.
The CEO of Hong Kong-based luxury hotel group Langham Hospitality Group believes, however, that the pandemic is offering an opportunity to self-assess and add value to the consumer experience.
“When you’re 95% occupied, you don’t do those evaluation exercises because you don’t have the attention from your people and you don’t have the capacity,” he says. But for the still relatively small 23-hotel Langham portfolio, a wholly owned subsidiary of Hong Kong’s Great Eagle Holdings, Leser said an honest and effective reset is feasible because of its size.
Read Leser’s thoughts on what an optimum team looks like in a crisis and where hospitality is headed in the latest HOTELSLife interview.
