Frequently Asked Questions

Why am I being charged for a Basic Membership?

These are your membership dues.

Membership dues allow HOTELS to continue to improve the quality of our editorial products. You can be assured to receive only the highest quality journalism when receiving HOTELS’ news, insightful analysis and informed debate on the most pressing issues facing our industry.

What does Basic Membership include?

Basic Membership includes:

  • Premium access to our NEW HotelsLife series of exclusive interviews with industry thought leaders
  • Daily industry news, perspective and analysis
  • Digital archives of our award-winning magazine
  • Annual ranking of the world’s largest hotel companies
  • E-newsletters that deliver this information directly to your computer, tablet or smartphone

I already pay for the magazine, how does this plan affect that subscription?

It will not affect your magazine subscription, it now offers you greater value for a few pennies more.

I want to submit my Basic Membership dues for reimbursement. Where can I get a copy of my receipt?

You will receive a confirmation email with a receipt for your Basic Membership dues. If you cannot locate that email or need another copy CLICK HERE for a duplicate copy.

Does my Basic Membership renew automatically?

Yes.

All memberships are set to renew annually, unless otherwise specified. You will receive notice at least 30 days in advance of renewal in case you wish to change your membership settings.

When will I receive my first print issue of Hotels?

Please allow up to 8 weeks to receive your first print issue. If you still do not receive by then, please send an email to support@mtgmediagroup.com.

What’s your cancellation policy?

GREAT Question!

We want you to be delighted with all the benefits of your membership and are sure you will find everything you need to navigate the meat and poultry industry. But, if for any reason you are dissatisfied with your membership, please contact support@mtgmediagroup.com.

I have other questions not listed here.

No problem.

Contact us: support@mtgmediagroup.com

Why do you need all my profile information?

Membership allows us to get to know you better and deliver content that more closely suits your interests and information needs. Becoming a member entitles you to full access to our entire array of industry-leading content—news, interviews, expert bloggers and more. It also means you can become part of the conversation with other members and connect with a global community of hoteliers.

Can I share my membership with someone else?

No. Each reader must have an independent membership.

How can I cancel my subscription?

Send an email to support@mtgmediagroup.com with the subject line “Cancel” and include your account details in the body.

Will I get a refund?

Yes. If you cancel, you will receive a prorated refund for the remainder of your subscription term.

What if I have other questions?

Send an email to support@mtgmediagroup.com with the subject line “HOTELS Basic Membership.”

Is my information safe?

Absolutely! HOTELS will not share your information without your permission.