Is hospitality ready for the coming robot army?

By 2025, over 85 million existing jobs will be lost due to the seismic shift toward robotization and automation, according to estimates in the “Future of Jobs Report 2020” published by the World Economic Forum. Dangerous, mundane and repetitive jobs performed by manual laborers, unskilled and low-skilled workers, assembly and factory workers will be affected the hardest. This same report estimates that some 97 million new roles – the “jobs of tomorrow” – will emerge over the next decade, jobs that are more in tune with this new division of labor between humans, machines and algorithms. These are jobs like…
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