Let the guest dictate protocol

COVID-19 is creating the opportunity for the great reset. Everyone is improving hygiene protocols, rearranging the furniture and figuring out how to operate with fewer team members because performance, in most cases, is not going to spike quickly, and the rebound to recent buoyant levels is more likely years away, not months. But is a reset right for every hotel? After talking last week to Jannes Soerensen, pedigreed luxury general manager of The Beaumont, London, with previous stints at the Bristol in Paris and almost five years at The Connaught in London, I walked away believing that individual hotels and brands,…
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