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Looking ahead to the next decade

The focus for the past year has been all things COVID-19, but scratch beneath the surface and you’ll find that 2020 (and 2021 for that matter) was rife with technological innovations that will influence guest expectations over the coming decade and beyond. Grand changes to our social fabric are afoot, and as a fun food-for-thought piece ahead of the Fourth of July, here are some hypothetical trends to consider in terms of how they will impact the world of hospitality (and how your hotel might profit off them). Voice automation in guestrooms and dining establishments that not only makes smart…
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