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Managing post-COVID bookings with call centers

Lots of statistics support the notion that once travel restrictions are lifted and people are given the all clear to book even just staycations – let alone international travel – they will do so in droves. I don’t want to detract by scrutinizing the data; rather I ask how hotels will be able to manage this coming upturn with a limited staff and while complying with all the newfangled safety protocols. No doubt you’ve already engaged your PMS account rep to find out how your core software is accommodating these changes, such as the need to not book adjacent rooms…
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