More answered prayers: Hilton jumps on cancellation bandwagon

In my most recent blog post, “Answered prayers on cancellation fees?”, I commended Marriott for instituting a 48-hour advance cancellation policy, a valid attempt to preserve revenue and thwart last-minute cancellations that leave hotels high and dry. I am now pleased to report that Hilton also has jumped on the 48-hour cancellation bandwagon. In a letter to owners issued yesterday, Hilton highlighted a trend in rising cancellation rates and its intent to update cancellation policy guidelines in an attempt to better serve guests, hotels and owners. Effective July 31, the default house cancel policy will be 48 hours (72 hours in…
Access this content FREE on by Logging in or Registering Now

Related Posts

When your MVP becomes a liability
by Chad Crandell Blog - September 17, 2021
What to do with business centers after pandemic
by Chad Crandell Blog - September 16, 2021
Green girl power and Peruvian powerhouse
by Chad Crandell Blog - September 14, 2021
Renovating in a pandemic downturn
by Chad Crandell Blog - September 13, 2021