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More answered prayers: Hilton jumps on cancellation bandwagon

In my most recent blog post, “Answered prayers on cancellation fees?”, I commended Marriott for instituting a 48-hour advance cancellation policy, a valid attempt to preserve revenue and thwart last-minute cancellations that leave hotels high and dry. I am now pleased to report that Hilton also has jumped on the 48-hour cancellation bandwagon. In a letter to owners issued yesterday, Hilton highlighted a trend in rising cancellation rates and its intent to update cancellation policy guidelines in an attempt to better serve guests, hotels and owners. Effective July 31, the default house cancel policy will be 48 hours (72 hours in…
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