Guest-facing tech development on fast track

One theme emerges from conversations with hotel industry executives as they discuss their technology plans for 2021: Move fast. If 2020 had any lessons, it was that when circumstances change, you must adapt quickly or pay the price. Here’s what leaders from Red Planet, IHG and Wyndham Hotels & Resorts are saying about their tech plans this year. Tim Hansing, CEO, Red Planet Hotels As the pandemic deepened across Asia, Bangkok-based Red Planet went into survival mode: “We retooled our IT system to create this very tight cost control,” CEO Tim Hansing said. Purchase orders jump through a series of…
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