Hilton program targets group travel and events

Hilton announced that it will launch a global cleanliness and customer service program specific to meetings and events. The program, “Hilton EventReady with CleanStay,” is the next phase of the company’s recently launched Hilton CleanStay program and was shaped by extensive research and feedback, Hilton said in a statement. 

Components of the new program include:

•   Cleanliness protocols: The program expands on the elevated sanitation standards of the company’s Hilton CleanStay program, addressing touchpoints of the meeting experience. This includes room seals for guest and meeting rooms, sanitizing stations in public areas and meeting spaces and the company’s “EventReady Room Checklist.”

•   Book-to-billing flexibility: The company said it will work with customers to provide flexible pricing, space options and contract terms; responsive offers, like simplified agreements for small meetings; and the “Hilton EventReady Playbook,” which delivers guidance and resources for solutions, such as hybrid meetings that combine on-site attendees with those in remote locations, room sets and creative networking.

•   Safe and socially responsible solutions:  Hilton employees will partner with their clients to achieve the meeting’s objectives while addressing both health and environmental concerns. This includes physical distancing meeting sets and meal service, developing food and beverage options and sharing environmental impact solutions.