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How O’Leary, Gleneagles are managing through COVID

HOTELS caught up with Conor O’Leary a couple of months after our initial interview (read it here) with the hotel manager of Scotland’s Gleneagles Hotel to find out how the property is handling the coronavirus situation. O’Leary offers his thoughts on how a greater emphasis on cleanliness will impact re-opening, and how COVID-19 will shape operations and guest expectations going forward. HOTELS: How did you handle operations when it became obvious that Gleneagles would have to close?  Conor O’Leary: We immediately furloughed the majority of our 950 staff, keeping 45 as a skeleton team, to look after the property, guest inquiries…
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