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IHCL’s Chhatwal: Hope is not a strategy

Mere months before the world was forced to shut down due to the COVID-19 pandemic in 2020, the Mumbai-headquartered Indian Hotels Co. Ltd. (IHCL) was riding high on the success of one of the most profitable years in the history of the company. “We were in a high achieving zone. We said we would add 15 new contracts every year for five years when we announced our strategy for 2022. Since announcing the strategy, we achieved 80% of our goals in 50% of the time,” said Puneet Chhatwal, managing director and CEO of IHCL. “We signed almost 27 contracts in…
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