Lean, but not mean: the new workplace

Thanks to generous unemployment benefits, immigration restrictions, a defection by many line-level workers to alternative fields and other factors, hotels are struggling to reach fully staffed status. Operators are leaning on creative solutions and establishment of a culture designed to attract team members and equip them to handle running a hotel in a volatile time. Contributed by Megan Rowe A seller’s market for labor has forced hotels to rethink their recruiting philosophy, whom they consider suitable candidates and the terms they offer to sweeten the pot. “The employee is in the driver’s seat now, and we’re asking, ‘What will it…
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