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New wave of apps ramp-up services

COVID has only upped the ante for hotel applications as contact concerns have accelerated development of service at a distance. “At warp speed, the hospitality industry was left with little choice but to be drawn into a mobile-driven contactless culture,” said longtime hotel executive Terence Ronson, who runs IT consultancy firm Pertlink in Manila. But, many hotels have been slow to embrace applications because of a traditional emphasis on personal service. “The pandemic has forced minds to change,” Ronson added. “And it has been seismic.” Contributed by Ron Gluckman The shift is sensible, even without the current emphasis on safety,…
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