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Oberoi GM perfecting service culture, even in lockdown

GOSTELOW REPORT—“In India it has been written for thousands of years that a guest is god, and warmth comes naturally to us,” says Jay Rathore, senior vice president and general manager of The Oberoi, New Delhi.  “If you grow up with that as part of your intrinsic culture, it is not surprising that Indian hospitality has such a well-deserved reputation. We are also hard-working, with lots of tenacity and stamina,” he declared. The 220-room property opened in 1965, and it has been continually upgraded and constantly refreshed to make it always sparklingly up to date. Now, the last of the…
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