Open in NYC during a pandemic: A GM’s story

Opening a new hotel is a feat. With ever-changing variables such as construction delays or excessive city-agency bureaucracy, an opening can prove to be a challenge even in a compressed market with high demand. I’ve had the pleasure of opening properties in various cities both domestically and internationally. My experiences have varied as much as each hotel’s beautifully unique design. Contributed by Maggie Houston, general manager, Arlo Midtown, New York City  Despite my familiarity with pre-opening preparations and transitioning from heavy construction to “heads in beds,” opening a hotel amidst a worldwide pandemic brought unique challenges that tested my perseverance…
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