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Shangri-La in Toronto reinvents F&B services

The staff at the Shangri-La Hotel, Toronto, knows that it’s all about agility. For General Manager Nancy Munzar Kelly, that has meant invent, re-invent and evolve, particularly with F&B, which provided a critical route to revenue. “We’ve definitely had to re-invent ourselves, to say the least,” Kelly said shortly after the New Year. “We were the only luxury property in the city that stayed open from the beginning, and basically, nobody understood the pandemic, nor did we think we’d be here in December in a lockdown again.” The downtown property has some key advantages, including more than 400 permanent condominium…
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