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The Great Reset: Valued traits to manage change

In Part 3 of our series on preparing your teams for the uptick in business as the COVID threat recedes, it is clear managers today must wear so many hats: coach, mentor, marketer, cultural guru, strategic thinker and more. As teams gear up to welcome guests back, navigating what could be a bumpy, prolonged process demands some different priorities. (Read Part 1 of The Great Reset on rehiring, retraining, recalibrating; and Part 2 about engaging, motivating team) “The leadership role is incredibly important now,” said Robyn Pratt, a Malta-based hospitality consultant. Pratt, who also was brought on as acting general manager…
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