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Two hotel veterans assess the road ahead

HOTELS is reaching out to the global hotel community to find out how they are reacting to the coronavirus crisis and how it might impact the future of the business. Today, we share frank comments from Laurence Geller, hotel owner and chairman of Geller Capital Partners, Chicago, and Roland Fasel, chief operating officer of Aman. HOTELS: Assuming an opportunity to “reset” when business starts to return after COVID-19 calms, what one change would you like to make to your operations? Laurence Geller: Revert back to the 2009/10 protocols and not let anyone (GMs, chains, channels of distribution) do the endless…
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