Dusit F&B leader on how to thrive through crisis

The COVID-19 crisis that has rocked the world for a year now has drastically altered the landscape for hotel food and beverage operations, according to Jean-Michel Dixte, global vice president of food and beverage at Dusit International, Bangkok. “People thought that maybe this was just a phase, but no, we are entering a new era, and we have to transform ourselves and reinvent ourselves,” Dixte said. Many hotels have cut staff, and many won’t hire back the same number once business resumes. “So now they have to make do with a new staffing structure, and how do you deliver the…
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